Returns & Exchanges

Returns & Exchanges

At Rihanwachukwur, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple and hassle-free returns and exchanges process. Please review the details below for more information.

Return Policy

You can return most items within 30 days of receiving your order for a full refund or exchange, as long as the following conditions are met:

• Item Condition: Items must be in their original condition, unused, and in the original packaging.

• Proof of Purchase: A valid receipt or order confirmation is required for all returns and exchanges.

• Non-Returnable Items: Some items are non-returnable, including opened or used electronics, personal care items, and items marked as "final sale."

How to Return an Item

If you would like to return an item, please follow these steps:

1. Contact Us: Reach out to our customer service team at [email protected] within 30 days of receiving your order to initiate the return.

2. Provide Information: Please provide your order number, the item(s) you'd like to return, and the reason for the return. This will help us process your request more quickly.

3. Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number and send you detailed instructions for returning the item.

4. Ship the Item Back: Return the item(s) in their original condition using the provided return label or shipping instructions. Please ensure that the item is securely packaged to avoid damage during transit.

5. Refund or Exchange: Once we receive your returned item, we will process your refund or send the replacement, depending on your preference.

Exchanges

If you would like to exchange an item for a different size, color, or product, we are happy to assist you. Simply follow the same process as for a return, and once the original item is returned, we will send the new item at no additional charge.

Refunds

• Processing Time: Refunds are typically processed within 5-7 business days after we receive the returned item.

• Refund Method: Refunds will be issued to the original payment method. If you paid via credit card, the refund will be credited back to your card. If you paid through PayPal, the refund will be processed through your PayPal account.

• Shipping Fees: Shipping charges are non-refundable, unless the return is due to a defective product or our error.

Return Shipping Costs

• Free Return Shipping: We offer free return shipping on defective or damaged items, or if we made an error with your order.

• Customer-Paid Shipping: If the return is due to personal preference (such as changing your mind), you will be responsible for the return shipping costs.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage or defect. We will either send you a replacement or issue a full refund, depending on your preference.

Non-Returnable Items

The following items are non-returnable:

• Opened or used electronics and accessories

• Personal care products (such as vapes, hygiene products)

• Clearance or final sale items

• Gift cards

Customer Support

If you have any questions or need assistance with a return or exchange, feel free to contact our customer support team. We're here to make the process as smooth as possible for you.

Company Information

Alerivano Inc.
3001 Anchor Dr, Evans, CO 80620, United States